At Lian Softwares, we aim to provide reliable and professional digital services to every client.
- Service cancellation requests must be communicated in writing.
- Once a project or monthly service has started, the advance/payment made is generally non-refundable.
- If a client cancels a project before work begins, the refund will be considered based on the work preparation and expenses already incurred.
- For monthly services, cancellation should be requested before the next billing cycle. The current billing period will generally not be refundable once the service has started.
- Any completed work, third-party expenses, advertising costs, domain/hosting charges, or other approved expenses are non-refundable.
- If Lian Softwares is unable to continue a service due to circumstances on our side, the client will be informed and any applicable refund or adjustment will be discussed fairly.
- Refunds, where applicable, will be processed through the original payment method within a reasonable processing period.
Note: By confirming a service or making a payment, the client agrees to the terms of this Cancellation Policy.